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Importance Of Digital Marketing In Hospitality

The Growing Need of Digital Marketing for The Hotel Industry

Importance Of Digital Marketing In Hospitality

Hotel industry is an inevitable part of the healthy tourism of any country. However, in 2020 the impact of the pandemic had almost blown out the industry. It was the worstly affected sector in the hospitality industry during those trying times. According to statistics, in May 2020, the average daily rate (ADR) of hotels in Europe was 85.49 U.S. dollars. Thus the huge hit of the global epidemic has shut down the world’s economy almost overnight. The oar of the sinking ship was nothing but mere Digitalization of the industry.

Digital marketing is the sole way the hotel industry can recapture its lost revenue during the pandemic. Digitization renovated the hotel industry by adopting new trends in the market that helps you stay ahead and updated. What makes digital marketing extremely favorable is that most of the customers are tech-savvy, these days. As the internet is the connection cord with your customers, they can access you anytime, anywhere on the globe. 

What Is Hotel Digital Marketing?

Hotel digital marketing is an enhanced way of creating and sharing constantly-evolving trends and information. The need for an effective marketing strategy for a successful hotel business has birthed Hotel Digital marketing. As nearly 60% of the world’s population are active internet users, hotels can harness the power of digital to create marketing magic with the right strategy and technology. 

What Are the Types of Customers Hotels Attract?

Most of the customers attracted to this industry are tourists and travelers, who spend hours pondering on places to visit, hotels to book, and restaurants to dine in. Therefore, digital marketing has become the best way to get in touch with potential customers, establishing a brand, and developing a group of loyal customers.The first step in finding the ideal hotel customers is by creating a digital marketing strategy by doing certain researches around few questions:

  • Where do they live?
  • Who do they live with? 
  • With whom do they travel?
  • What’s their favorite destination?
  • What’s their job?
  • What are their interests?
  • What are their favorite brands?

Digital Marketing In Hospitality

Best Digital marketing tools for Hotels

These factors will help you decide where to focus your energy and will assist in designing your digital marketing goals. Doubling your Instagram followers and generating a 50% increase in traffic to the website may boost your business goals. Once you get a crystal clear picture of your goals and about whom you’re marketing to, then it’s time to get into the nitty gritty of digital marketing strategy. Then you will have to develop certain digital marketing tools that will help you achieve your goals. Some of the most effective tools are:

    1. Content marketing

The key strategy is to get engaging and captivating content to draw an audience. This is the most effective strategy for hotels as it involves creating content such as photos, videos, articles, and social media posts that not only promote the business but initiates interest in it. It’s a subtle way of informing the consumers to glance at your business. 

    2. SEO

Search Engine Optimization (SEO), is a digital marketing strategy for improving your rankings on search engine results pages. The strategy needs market research on the keywords used by customers seeking your service. Success lies in incorporating the keyword appropriately into your site’s content.  You must also include meta title, meta description, meta-content etc that makes it easier for search engines to associate the keyword with your site. SEO would also require quality content such as text, pictures, videos, music etc.

    3. Email marketing

It’s a very effective digital marketing technique in the hospitality industry, as it’s an efficient way of retaining clients through regular updates of new products and offers.

    4. Google Ads

Google Ads is a paid advertising platform that comes under a marketing channel known as pay-per-click (PPC), where the advertiser pays per click or impression on an ad. It’s very effective in boosting your website traffic, receiving extra phone calls, increasing in-store visits etc.

Among them, social media is constantly evolving and rapidly growing with time. So you need to have a basic picture of most of the popular social media platforms.

    5. Social media marketing

Social media marketing aims at outreaching to the users of all social networking sites like Facebook, Twitter, Instagram, Snapchat, Pinterest, and LinkedIn

Facebook: Facebook is the most popular Social media platform that allows you to connect with friends and family, share and gather information, have chat with guests etc.

Whatsapp: A very common messaging platform that takes guest communication to greater heights.

Instagram: It’s a visual platform where dreamy destinations, plush lobbies, lush vegetation, fashion and food are organized by hashtags and geographical taggings which encourage guests and influencers to do the same.

Youtube: provides inspiring video contents to attract guests all over the globe.

Twitter: Tweets out short updates, communications and conversations.

Pinterest: It’s a visual platform to design a wider picture of your brand.

Read our blogWhy SEO Is The Next Big Thing In The Hotel Industry

Why Is Digital Marketing for Hotels & Lodgings is Important? 

Digital marketing helps hoteliers to initiate awareness about the services, restaurants, ambience and other amenities through online platforms such as blogs, social media, websites etc. to reach the global customers. With the upsurge of internet and smartphones, digital marketing has become applicable at the doorstep of the target audience. For hoteliers who want to keep up with the rapidly evolving digital marketing strategy, it is essential for them to adapt User Generated Content to drive traffic, have conversions with their audience and increase business.

Read our blog “Digital Hotel Marketing Strategy And Why It Is Important”

How SayOne Digital can Help

SayOne Digital is a leading digital marketing agency which owns an expert team who are specialized in implementing strategies that help businesses recapture its lost revenue during the pandemic and stay updated.

    1. Why do hotels need digital marketing?

Your customers can view the services and amenities your hotel offers thanks to digital marketing. They will enjoy the same services when they stay at the hotel as you have displayed them on any social media platform. It would contribute to growing the number of devoted customers.

    2. What are the benefits of digital marketing in the hospitality industry?

Organizations that provide hospitality and tourism services can expand their brand visibility through digital marketing, create tailored content for social media consumption, and boost their revenue after engaging with more customers.

    3. What is the need and purpose of digital marketing?

Because it connects a firm with its clients when they are online and works in all industries, digital marketing is crucial. When businesses be on Google through SEO and PPC, on social media through social media marketing, and via email through email marketing, it connects them with ideal clients.


Contact Us Now for Any Kind of Digital Marketing Services

Search Engine Optimization

Content Marketing

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Read Also

Why Social media Is Necessary For Hotels And Resorts

The Best Digital Marketing Solutions For Hotel Management

Digital Marketing Techniques For Hotels

What Are The Different Ways To Get More Leads With Real Estate Social Media Marketing

Top Platforms For Placing Effective And Creative Real Estate Ads

Inbound Marketing Strategy For Commercial Real Estate Businesses

Advertising Options For Real Estate Agents

Impact Of Digital Marketing On Real Estate

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